Services
Keep your customers. Grow your reputation.
Two services, one goal: more of your customers coming back, and more of them telling others about you.
AI Customer Retention
Winning a new customer is expensive. Keeping one shouldn't be. We help you hold on to the customers you already have, with membership plans, timely follow-ups and win-back messages that feel personal, not automated.
What you get
Know who's drifting away
AI learns each customer's usual rhythm and flags the ones who are overdue, while there's still time to win them back.
Personal win-back messages
Friendly, personalised messages that sound like your business, sent at the right moment, not generic blasts.
Steadier income from memberships
Membership and subscription plans that give regulars a reason to stay, and give you more predictable monthly income.
Follow-ups that never slip
Thank-yous, rebooking reminders and check-ins go out on time, without anyone on your team having to remember.
Clean, usable customer data
Messy spreadsheets, booking exports and contact lists turned into one clean customer list you can actually use.
A simple monthly report
A short, plain-English report: who came back, who's drifting and what's worth doing next.
See it for yourself, free. Upload a booking export to our Drifting Customer Finder, or see what lost customers cost you with the Customer Loss Calculator.
Find drifting customersWhat it can look like
- Salons & barbers: A friendly nudge when a regular is overdue for their usual appointment.
- Cafés: A coffee subscription that gives regulars a reason to keep coming back.
- Gyms & studios: A personal check-in when a member's visits start to slip, before they cancel.
- Clinics: Timely recall messages when patients are due for a check-up.
- Plumbing & HVAC: Annual service plans, with reminders before the busy season.
- Cleaning: Turning one-off jobs into regular cleaning plans.
- Car care: Wash memberships and service reminders that bring cars back on schedule.
You're a good fit if…
- You have repeat customers, but no easy way to see who's stopped coming.
- Your customer details are spread across notebooks, spreadsheets or booking apps.
- You spend on ads or offers to get new customers, but rarely follow up with past ones.
- You know reviews matter, but asking for them (and replying) keeps slipping down the list.
AI Review Management
Reviews are often the first thing a new customer sees. We help you build a steady stream of genuine Google reviews, and make sure every one of them gets a thoughtful reply.
What you get
More reviews, steadily
Automatic review requests after visits, so asking becomes a habit instead of an afterthought.
Every review answered
Warm, specific AI-written replies to every review, good or bad, in your business’s voice.
Early warning on bad reviews
An alert when a negative review lands, so you can respond quickly and put things right.
Know what customers are saying
A monthly summary of the praise and complaints that keep coming up in your reviews.
Google-friendly, always
Shortcuts with reviews can get them removed, or worse. We stick to Google's rules:
- We ask every customer. We never filter out the unhappy ones.
- No rewards for reviews. No discounts, freebies or prize draws in exchange for a review.
- Real reviews only. We never write reviews on behalf of customers.
Want to start on your own? Our free Review QR Kit makes a review poster, counter card and messages in about a minute.
Try the free kitNot sure which you need?
Tell us about your business and your customers. We'll give you an honest recommendation, even if that's “you don't need us yet”.
No hard sell. No jargon. Just a straight answer.